1. Overview

This Scope of Work (SOW) document outlines the services, deliverables, and responsibilities provided by SYSLOGER to its clients. Our commitment is to deliver high-quality cybersecurity and IT solutions that empower organizations with robust security measures and efficient IT operations.

2. Core Services

2.1 Security Information and Event Management (SIEM)

• 24/7 security event monitoring and analysis
• Real-time threat detection and response
• Log collection, aggregation, and retention
• Custom alert configuration and management
• Regular security reporting and analytics

2.2 NOC & SOC Services

• Round-the-clock infrastructure monitoring
• Incident response and management
• Security event investigation and analysis
• Network performance monitoring
• Compliance monitoring and reporting

2.3 Threat Analytics

• Advanced threat detection and analysis
• Vulnerability assessment and management
• Threat intelligence integration
• Risk assessment and mitigation strategies

2.4 Automated Penetration Testing

• Scheduled automated security testing
• Vulnerability scanning and assessment
• Security posture evaluation
• Detailed reporting and remediation recommendations

3. Service Delivery

SYSLOGER commits to delivering services according to the following standards:

• 24x7x365 monitoring and support availability
• Response time within 15 minutes for critical incidents
• Monthly service performance reports
• Quarterly security posture assessments
• Regular service review meetings

4. Client Responsibilities

To ensure optimal service delivery, clients are expected to:

• Provide necessary access and permissions
• Designate primary points of contact
• Maintain current documentation of systems and networks
• Promptly communicate relevant changes or incidents

5. Service Level Agreements

Our service level agreements include:

• 99.9% system availability
• 15-minute response time for critical incidents
• 4-hour resolution time for high-priority issues
• 24-hour resolution time for medium-priority issues
• 48-hour resolution time for low-priority issues

6. Documentation and Reporting

SYSLOGER provides comprehensive documentation including:

• Monthly service performance reports
• Incident reports and resolution documentation
• Security assessment reports
• Compliance audit reports
• Executive summaries and recommendations

7. Terms and Modifications

This SOW may be modified as needed through mutual written agreement between SYSLOGER and the client. All changes will be documented and appended to the original SOW.